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How to Make Managed IT Services Work for Your Business

Posted by CRG on May 7, 2021 2:20:02 PM

When IT issues arise in your business, the productivity of your employees grinds to a halt.

You can save time, money, energy, and stress by outsourcing these types of tasks to IT professionals based on your needs.

Here’s a comprehensive guide on how to make managed IT services work for your business and how CRG Solutions can help.

What Are Managed IT Services?

Having managed IT services is a proactive approach to maintaining your business’s technology infrastructure. Instead of the break/fix model, where your service provider only steps in when there’s a malfunction and bills you for the work, managed IT services is an ongoing relationship where an outside organization monitors, maintains, and upgrades your processes and functions.

What Are the Benefits of Managed IT Services?

Implementing managed IT services enables you to decrease support costs, enhance your infrastructure’s effectiveness, and free up your internal resources to focus on business-critical initiatives. You and your team can concentrate on your core objectives because you rely on a trusted partner to keep your IT operations running smoothly.

Many businesses have IT personnel already in place, but they may not be able to perform all of the tasks that are needed to keep your infrastructure in prime working condition. Let’s say your go-to IT person is great at managing desktops, but they’re not as knowledgeable when it comes to networks and servers. You can seek managed IT services for those areas and let your IT person focus on their expertise.

A managed IT services provider can prevent your personnel from having to be on call 24/7. IT issues don’t just happen from 8 to 5, Monday through Friday. Having an ongoing partnership with a trusted advisor who can handle the problems that pop up overnight, on the weekend, on a holiday, and during vacation will give your IT person a much better work-life balance.

What Managed IT Services Does CRG Offer?

At CRG Solutions, we customize your managed IT services depending on your needs. 

End-User Support

Ground zero starts with service desk/help desk support for your end-users and/or customers. If you need people to take calls, document information, and pass the details onto the appropriate people, we can do that. If you want this service for 20 people or 20,000 people, we can accommodate you. If you require a help desk 24/7 or just after hours and on weekends, we can oblige.

Advanced Monitoring & Support

The next level is advanced monitoring and support. You may want to buy a block of support hours or have certain technologies available 24/7, 12/7, or 8/5, depending on your needs. We can also monitor your environment and address any discovered problems throughout that process with incident management.

Lifecycle Management

The third stage of our services begins with incident management and goes through the lifecycle of aligning your IT services with your business needs. 

With incident management, we fix the issue that occurred. Then we move into problem management and figure out why the incident happened in the first place. Once we discover the root of the incident, we turn to change management to determine what needs to be done to prevent the incident from happening again and how that will affect other processes. Lastly, we implement release management to confirm our solution works and roll it out.

CRG Solutions can capture and deliver this entire lifecycle based on the skills you have in-house and/or from other partners and your needs and desires.

How Does CRG’s Managed IT Services Differ From Others?

The CRG Solutions team boasts an advanced skill set because we started our managed IT services from the top and worked our way down. We began at the third tier with lifecycle management, expanded into the second level of monitoring and support, then added the base layer of the service desk/help desk. Because of that evolution, we maintain a mature team of engineers and processes.

Our team doesn’t offer a one-size-fits-all solution to managed IT services because we know every business is different. We want to help you determine which services you need through a collaborative discussion. We need to see how you’re working today and how you want to work tomorrow to develop a solution that makes sense specifically for you.

We will not turn you away if your IT issues don’t fit into one of our solutions. Our goal is to do whatever it takes to help you through your journey. At the end of the process, we’d like to hear someone from your organization say, “This works so much better than it did before.”

working with Managed IT services from CRG


Making Managed IT Services Work for Your Business

Now you know more about the benefits of managed IT services and how to customize solutions for your business.

Outsourcing IT is cost-effective and more efficient than relying on in-house personnel. It also frees up your team to focus on what they do best instead of being bogged down by technical issues.

You can choose solutions based on your needs with managed IT services from CRG Solutions. Contact us today to discuss your concerns!

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