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Why Your Business Needs Patch Management as a Service

Posted by CRG on May 7, 2021 2:27:44 PM

Patch management is the act of distributing and applying software updates. 

Errors or “bugs” can be fixed by sending out patches to your business software. However, not all patches are created equal, and some can do more harm than good.

Here’s why it’s a good idea to rely on a service provider such as CRG Solutions for patch management best practices.

What Is Patch Management?

Your business uses patch management to obtain, test, and install a set of codes in various operating systems and applications within your network. This process ensures continuity and protects your business from potential threats. Patches attached to the current code keep your software safe until vendors release updated versions. 

Patch management is crucial to your business because it fixes vulnerabilities that are susceptible to cyber-attacks. It supports system uptime by updating your software and applications. Patch management keeps your business in compliance with regulatory standards. It can also be more than just fixing software bugs and include feature/functionality improvements.

What Are the Benefits of Patch Management as a Service?

There are many perks to outsourcing patch management as a service, but the main benefit is you don’t have to worry about it. You can depend on a trusted partner with expertise in this area to give you more security, please your end-users and customers, and make sure you have the latest technology.

More Security

Your service provider will patch vulnerabilities regularly to help manage and reduce the risks in your environment. Your business will be better protected from potential security breaches.

Happy End Users & Customers

Technology affects how well your business operates. This includes not only your employees but also your customers. If you sell a product or service that depends on technology, it better work. Patch management allows your team to keep working and make your customers happy.

Latest Technology

This service is not just about maintaining your business’s basic capabilities. Your service provider will also keep up with the most recent technology to improve your features and functionality. The latest innovations will then be able to be deployed to your software at scale.

How Does CRG Deploy Patch Management as a Service?

CRG’s patch management as a service removes the administrative overhead on your IT staff while ensuring IT systems remain compliant and secure. 

CRG uses industry-leading patch management tools to take complete ownership and manage delivery to servers and endpoints on a schedule that meets your business requirements. This includes reliable detection and remediation for Windows and third-party software updates.

Here are some of the features you get with our service:

  • Continuous monitoring of patch sources & real-time notification from independent software vendors (ISVs)
  • A secure, scalable patching service your business can rely on
  • Analysis & tailored recommendations for monthly patch cycle against your business needs
  • Testing & deployment of recommended patches
  • Patching best practices used with reporting & rollback
  • Verification of each server & its primary services
  • Report on all in-scope endpoints at the end of each patching cycle
  • Public Cloud Patching: server instances in Amazon Web Services (AWS), Microsoft Azure, & others
  • Patch management applied to your organization’s on-premise environment
  • A team that manages all aspects of the patch deployments 24/7

The bottom line is CRG will make sure the patches that are sent to your software do what they’re supposed to do and don’t wreak havoc on your system. For example, when a patch is released from a vendor such as Microsoft, the CRG Solutions team starts by testing the update internally. First, we deploy test users, then we engage pilot users. Lastly, we do a staged rollout of the patch within our organization. 

The next step involves the CRG team analyzing your business to see what interdependencies exist that would prevent us from applying the patch to your software. If the update is deemed safe and necessary, we go through the same protocol with test users and pilot users—this time within your business—before we send out the patch in stages to all of your end-users.

You can also decide how much control you want your end-users to have when it comes to patching. If you want all of your employees’ computers to shut down and update at midnight, we can make that happen. If you’d like your employees to get a few warnings about the impending patch before they’re forced to restart, we can arrange that, too. 

The one decision you and your end-users will not have to make is whether to install the update because CRG Solutions has already arrived at that conclusion carefully and methodically.

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Patch Management as a Service for Your Business

Now you know how your business can benefit from patch management as a service from a provider such as CRG Solutions.

By relying on a trusted partner who has expertise in patch management, you can improve the security, functionality, and features of your business operations—while also making your employees and clients happier.

Learn more about getting patch management as a service by contacting CRG today!

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